Course Info
Overview
Develop a Phone-Based Customer Service arsenal of skills including critical strategic, managerial, and leadership abilities with our expertly developed Phone-Based Customer Service.
To stay ahead of the curve, companies are now embracing eLearning in the most inventive methods to develop an excellent workforce and produce optimal outcomes to get the most out of their investments. To align with your goals and your workplace objectives, Learning Paths has been working on creating the most effective and dynamic courses.
Through an immersive online experience, Learning Paths offers market-driven courses that empower you or any working professional with the competence required for the workplace of the future. We assess future skill demands using a data-driven methodology and ensure that all of our courses satisfy this need. This Phone-Based Customer Service course is no exception.
This platform provides you with exclusive resources to help you along your professional path, as well as the tools you’ll need to further your career.
To enhance your learning outcomes, this career-focused Phone-Based Customer Service curriculum employs a variety of interactive modules to provide you with abilities that are relevant to your career. This Phone-Based Customer Service course was also created with professionals in mind and is tailored to fit with your busy schedule.
Sign up for the Phone-Based Customer Service course today and build core Phone-Based Customer Service skills for tackling any complex challenges.
Description
This Phone-Based Customer Service course will teach you how to think critically and strategically about Phone-Based Customer Service, as well as how to build and implement strategy. You’ll also discover fundamental Phone-Based Customer Service ideas that will help you build the foundation you need to flourish in the workplace.This Learning Paths online Phone-Based Customer Service course is for working people who want to improve their abilities and advance in their careers. The Phone-Based Customer Service course is provided in an interactive virtual learning environment where you can study at your own comfort and convenience.
Who is this course for?
This certificate Phone-Based Customer Service course is curated for individuals who want to improve their hard and soft skills. The interactive, guided approach to learning and the potential to build their worldwide network online will help you thrive. Moreover, working professionals in managerial and leadership roles in a variety of industries will benefit from the emphasis on the dynamics of leadership, influence, and strategy, as well as Phone-Based Customer Service abilities. Those pursuing career advancement in the future will benefit from the skill to apply Phone-Based Customer Service-derived abilities to current and future employment.
Requirements
This Learning Paths Phone-Based Customer Service course will prepare you to make data-driven decisions that will give you a competitive edge. There are no formal requirements for this course. However smart gadgets and stable internet connection is required for a smooth learning journey.
Career Path
Earn a certificate of competence from the Learning Paths platform by learning all about Phone-Based Customer Service. This Phone-Based Customer Service course curriculum will benefit you at all stages of your career.
Certification
After successfully completing the Phone-Based Customer Service course, you will get your PDF certificate for FREE! The hardcopy certificate will cost only £11.99 with free shipping inside the UK. For delivery outside the UK an additional shipping charge will be applied.
Course Curriculum
Phone-Based Customer Service | |||
Module 1: Introduction to Customer Service | 00:23:00 | ||
Module 2: What’s Different about Good Customer Service? | 00:12:00 | ||
Module 3: Customer Relationship Management | 00:42:00 | ||
Module 4: Customer Service Communication Strategies | 00:24:00 | ||
Module 5: Aspects of Phone Etiquette | 00:31:00 | ||
Module 6: Building Rapport Over the Phone | 00:24:00 | ||
Module 7: Inbound and Outbound Calls | 00:16:00 | ||
Module 8: Active Listening and Managing Tough Callers | 00:28:00 | ||
Module 9: Managing Interoffice Calls and Voicemail | 00:10:00 | ||
Module 10: Problem Solving over the Phone | 01:04:00 | ||
Module 11: Intra Organisation Dealings | 00:35:00 | ||
Module 12: Measuring Customer Service | 00:12:00 | ||
Mock Exam | |||
Mock Exam – Phone-Based Customer Service | 00:20:00 | ||
Final Exam | |||
Final Exam – Phone-Based Customer Service | 00:20:00 |